Our People. Your Team

Developing a Solid Partnership

Top Notch Leadership

Co-Founder ~ Mark Frank
It was with great sadness that we announced last December the passing of our Co-Founder and friend Mark Frank. He truly enjoyed the diversity of daily management and the challenges of running a high quality dining service company. Mark said, “We have been in business for over 30 years, we started with one customer and three employees, and as our motto states we are “Built on Customer Satisfaction.” Our customers are truly satisfied, and many have been with us since our first year. Our management team work hard and respond very quickly to your needs.” Mark’s vision and mission for New Horizon Foods will continue in the staff who were formed and inspired by him. A memorial was made to the Jimmy V Foundation "Don't Give Up. Don't Ever Give Up"

Chief Executive Officer / Chief Financial Officer ~ Jim Dyvig
Jim has over 40 years of food service experience. He is an owner of New Horizon Foods and has a true passion for the success of all our customers dining programs. He works with our District Managers to ensure that resident and customer satisfaction goals are met. He continually reviews staffing efficiencies and menu production to ensure optimal satisfaction and cost management goals are achieved.

Chief Operations Officer ~ Amy Wemple, RD, LD
Amy has over 20 years experience in the healthcare and foodservice industry including hospitals, nursing homes, assisted/independent living, and education. She graduated from University of Wisconsin with a bachelor’s degree in Dietetics. She proceeded to complete an integrated master’s internship program from Central Michigan. Amy is a Registered Dietitian with the Commission of Dietetic Registration and also a Licensed Dietitian. In addition to the Business Development role with New Horizon Foods she instructs the ServSafe Certification courses for our employees. She brings a wealth of knowledge in all facets of foodservice and clinical areas from financial, personnel, food safety and sanitation to sales and marketing. She has conducted numerous continuing education sessions for administrators, registered dietitians, certified dietary managers, and cooks.

Chief Sales Officer ~ Ray Hermanson
Ray has over 42 years of experience in all facets of food service including 23 years with New Horizon Foods. He assists in the marketing of the dining program and is involved with resident focus groups including resident councils and other dining meetings. He also works with the housing managers on ways to increase revenue through in-house and community caterings along with the potential café revenues. A baker and accomplished chef by background, Ray the “Pie Man” is famous for visiting communities and treating people to his delicious pies.

District Manager ~ Lory Vincent, CDM, CFPP
Lory has over 18 years with New Horizon Foods and 25 years in the food service industry. Lory is an expert in child residential and adult non-residential programs ensuring compliance with the CACFP regulations. She oversees all programs that are USDA regulated. She has extensive knowledge in USDA policies and procedures, production records, creditable/non-creditable foods, menu development, audit reviews and many other concepts. She graduated from Winona State University and is a Certified Dietary Manager.

District Manager ~ Mary Strand
Mary has over 33 years of experience in foodservice operation and sales. She has worked as a Regional Manager for Country Kitchen Restaurants and was owner and operator of The Donut Connection. Mary is successful at helping companies achieve their strategic and tactical foodservice goals. She has considerable experience in managing business and industry dining services and catering programs, with a passion for ensuring compliance with standards for customer relations, food costs, safety, sanitation, product preparation and merchandising are met.

Corporate Registered Dietitian ~ Sandy Heil, MPH, RD
Sandy has over 24 years of experience in the healthcare and foodservice industry as a Registered and Licensed Dietitian. She graduated from Mankato State University with a B.S. in Dietetics. She has a Master Degree in Public Health from the University of Minnesota. She has worked as a clinical consultant and continues in that service for New Horizon Foods. She works closely with medical teams at various New Horizon Foods accounts consulting clients on weight management, eating disorders, addictions, diabetes, and a host of other disease states. As the Corporate Dietitian, Sandy oversees Registered Dietitians at New Horizon Foods. Her responsibilities include providing clinical support for New Horizon District Managers, clinical support at Long-term Care & Transitional Care accounts, special diet menu development, and staff/client nutrition education.

District Healthcare Manager ~ Laura Cierzan, MS, RD, LD
Laura has over 8 years of experience in clinical nutrition and foodservice management in long term care, transitional care, and assisted/independent living. After receiving her Bachelor of Arts degree in Psychology from St. Cloud State University and her Master of Science degree in Foods and Nutrition from Minnesota State University- Mankato, she went on to complete a dietetic internship program with the Veteran Affairs Medical Center in Minneapolis. In addition to her education, Laura is a Registered Dietitian by the Commission on Dietetic Registration and a Licensed Dietitian in Minnesota. Laura has extensive experience in project development and leadership including menu design and implementation, community quality improvements, and strategic planning within foodservice operations. She believes in promoting a positive work environment for her staff which involves thorough communication, team involvement, and employee recognition.

District Manager ~ Chelsea Langfus, RD, LD 
Chelsea has been a Registered, Licensed Dietitian since shortly after graduating from North Dakota State University in 2011. Her emphasis at the university was in geriatrics — a natural fit for Chelsea as she greatly enjoys interacting with older adults and their families. In her career, Chelsea has excelled at numerous positions in the dietetics field, including her work as a clinical dietitian, food service manager and consultant at various nursing homes and short-term care facilities. Her genuinely welcoming personality makes it easy for the youth and adults she consults with to connect with her at the in-patient and out-patient behavioral units. Chelsea also relates comfortably with her staff and other caregivers, promoting among them her belief that physical and mental health is strongly tied to nutrition and that providing residents with a proper dietary plan is essential to their healthy well-being.
 
District Manager ~ Don Bitter
Don has been in food service for over 40 years working in different environments including restaurants, country clubs, fine dining, long term care and more.  Don is exceptionally skilled with culinary and loves showing our area chefs some great Homestyle cooking with a new twist. He graduated from The Ohio State with nutrition and business. He is passionate about what he does and it shows. Don’s knowledge covers all aspects of the industry including, menu and kitchen design, budget and cost control, employee and guest relations. He can be found all over the East Coast and does not view his position as a “job”, but as a great experience.
 
District Healthcare Manager ~ Leslie Tapia
Leslie graduated from Central Michigan University with a Bachelor of Science in Dietetics, Psychology, Healthcare Administration and Exercise Physiology.  She has been working in the senior living field for over 16 years.  She is also a licensed Assisted Living Administrator as well as certified in dementia care.   Leslie started as a Registered Dietitian in long term care and transitioned into dining operations.  She picked this industry because she has always had a fondness for seniors and dining.  She started volunteering in a skilled nursing facility in her home town when she was 7 and knew she wanted to make a difference in seniors lives.  The aspect of her job that she enjoys the most is being able to teach and develop new and young managers, talking to residents and finding ways to improve systems and financials.   In her free time she loves to be in the outdoors and being with her Min Pin named Max.   She is also enjoys hiking and snowshoeing.
 
District Manager ~ Scott Schuld, CDM, CFPP
Hospitality and foodservice just runs in my blood. Since high school, I have always worked in the food business. Over the last 18 years I have been in health care and nursing home foodservice. I am a CDM, CFPP and have my bachelor’s degrees in Hospitality Management and Business Administration from Lakeland University in Sheboygan Wisconsin. I enjoy being able to serve others and have a passion for providing excellent customer satisfaction to all customers. My free time is spent with my wife and two kids. We are either watching a baseball game, a musical, or swimming and fishing at the cabin.
 
District Clinical Manager ~ Lisa Van Hout, RD, CD, CPT
Lisa has been a registered/certified dietitian with long term care and rehab facilities since completing her integrated Master's internship program at Central Michigan University. She graduated with her Bachelor's of Science degree from Minnesota State University, Mankato.  Lisa started out as a dietary aide in college and moved her way up to a cook/baker position, making it easier to relate to employees. Lisa has knowledge of CMS regulations and experience in menu planning, nutrition education, operational support, and clinical caseload. In addition to being a dietitian, Lisa is also a certified personal trainer as she truly believes in health and wellness for the whole body.